Warranty, servicing and after sales support

Giving you the back up and support you need, so you can focus on enjoying the ride.

Warranty

• All of our electric motorcycles and scooters are sold with a 24 month manufacturers parts & labour warranty.
• Vehicles which qualify for the OLEV Plug In grant come with a 36 month warranty against the battery.
  

Orbea Extended Warranty

To complement the Legal Warranty, Orbea offers all its users an Orbea Lifetime Warranty, which is completely voluntary and free of charge.

​The Lifetime Warranty has no time limitations and covers all frames and rigid forks assembled on our bicycles against breaking and / or cracks. Orbea's Lifetime Warranty will also extend coverage against paint, varnish and corrosion defects on all frames and rigid forks for 1 additional year after the end of the legal warranty (in other words, for up to 3 years after the purchase of the product by the user).

To make a warranty claim, simply contact us at: support@envoride.com

Servicing

Electric motorcycles and mopeds are more reliable and require less maintenance than a petrol equivalent, thanks to the reduced amount of moving parts.
 
Bikes, including e-bikes, must be serviced by any dealer authorised for that marque, and the service schedule must be stamped to ensure the warranty remains valid. Consumables such as brake pads and tyres may be obtained and fitted from any competent motorcycle or bicycle shop.
 
If required, we can collect and return your bike for servicing (charges may apply).

Booking

Contact our service team at support@envoride.com if you have any questions about maintenance or to book in for a service.

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